Azure Information Protection Troubleshooting (Reset Client)

In the next series of articles, we will understand how to troubleshoot and resolve common and special issues that can occur when working with Azure Information Protection.

When user registering to the RMS service the client retrieve few settings that including templates, licenses, GICs (RACs), and etc. and add those settings to the registry and to the local folder.

Sometimes and for some reason when working the end-user cannot retrieve the template or other policy from the AIP service or in another scenario cannot connect to the RMS service.

How to Reset AIP\AZRMS Client

To reset or refresh the AIP client follow these actions:

  • Make sure to back up the following registry keys before making any actions
  • Close all Office applications

Step 1

On Regedit go to the following path:

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\DRM

image

Delete DefaultServer and DefaultServerURL values (*In some scenario you can delete the DRM key)

Step 2

Then go to the following path:

Computer\HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC

image

Delete the key that belongs to your RMS service (in Azure RMS and my case its discover.aadrm.com)

Step 3

The next step goes to the AppData folder on the following location:

C:\Users\%username%\AppData\Local\Microsoft\MSIPC

Delete the MSIPC folder

image

Once registry values and folder deleted you can connect to the RMS service.

Azure Information Protection and Azure RMS Troubleshooting

Azure Information Protection Troubleshooting (Reset Client)

In the next series of articles, we will understand how to troubleshoot and resolve common and special issues that can occur when working with Azure Information Protection.
When user registering to the RMS service the client retrieve few settings that including templates, licenses, GICs (RACs), and etc. and add those settings to the registry and to the local folder.
Sometimes and for some reason when working the end-user cannot retrieve the template or other policy from the AIP service or in another scenario cannot connect to the RMS service.

How to Reset AIP\AZRMS Client

To reset or refresh the AIP client follow these actions:

  • Make sure to back up the following registry keys before making any actions
  • Close all Office applications

Step 1
On Regedit go to the following path:
Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\DRM
image
Delete DefaultServer and DefaultServerURL values (*In some scenario you can delete the DRM key)
Step 2
Then go to the following path:
Computer\HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC
image
Delete the key that belongs to your RMS service (in Azure RMS and my case its discover.aadrm.com)
Step 3
The next step goes to the AppData folder on the following location:
C:\Users\%username%\AppData\Local\Microsoft\MSIPC
Delete the MSIPC folder
image
Once registry values and folder deleted you can connect to the RMS service.
Azure Information Protection and Azure RMS Troubleshooting

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